Quality
Factron, S.A. has a Quality Management System in accordance with the UNE-EN ISO 9001:2015 standard and holds IMQ Certification, certificate number: 0275.2018.
Quality Policy
The team at Factron, S.A., looking toward the future while understanding that it depends on the actions taken today, presents its QUALITY POLICY, fully aware of the need for its processes, products, and services to be oriented toward complete customer satisfaction—whether the customer is external or internal.
All of us at Factron, S.A. are, at the same time, suppliers and customers within the scope of our daily activities. We must diligently meet the needs and expectations of those who request our services, and we expect to be treated the same in return.
The company’s means and resources must be directed toward fulfilling the expectations of our Customers and Suppliers. Each and every person in the company is responsible for managing these means and resources to achieve the proposed objectives.
The ongoing renewal of Factron, S.A.’s certification as a registered company is an incentive, but it is not our ultimate goal—it is simply a milestone within the process of continuous improvement.
The fundamental pillars of this Quality Policy, which we will always keep in mind throughout our activities, are:
Customers
The Customer is our reason for being. Knowing them and ensuring their complete satisfaction by meeting their requirements and needs is our objective.
Suppliers
Knowing them and ensuring their complete satisfaction by meeting their requirements and needs is also our objective. Continuous evaluation provides the assurance that their products and services meet the quality levels demanded by our Customers.
Training
Employee training will be continuously planned and oriented toward the execution of their duties.
Quality in the Process
Quality is everyone’s responsibility. Doing things right the first time must be our daily motto. To achieve this, the execution of tasks must be planned in a manner consistent with the requirements of our Customers and Suppliers.
Preventive actions must be given appropriate priority. It is always preferable to prevent errors rather than detect and correct them.
Awareness of the importance of Quality must be created so that it becomes fully integrated into each of our activities.
Planning and Monitoring
The results obtained in Quality Management are valuable data for continuous improvement.
Quality must be planned, and its monitoring must be constant.
Today’s society, which strives to achieve higher levels of quality of life, demands improvements in our quality and competitiveness standards. Therefore, it is essential that each and every one of us at Factron, S.A. identify with the Quality and Innovation Policy established here.
Communication and Collaboration
Teamwork and a collaborative attitude are essential elements for achieving Quality.
Innovation
New ideas, new methods, and the continual upgrading of resources are fundamental elements in the improvement process.
Regulatory Requirements
To comply with the legal and regulatory requirements that affect the service we provide to our customers.
Social Responsibility
Transparency in the information provided to our staff, customers, suppliers, and other stakeholders, fostering solid relationships based on mutual trust.
A commitment to reducing our environmental impact and rigorously applying non-discrimination regardless of gender, race, culture, or religion.
Ethical and formal conduct with external stakeholders (suppliers, customers, and institutions).
Avoiding any actions that may be considered unfair competition.
Fair and amicable resolution of disputes whenever possible.